Privacy Policy

Welcome to OneConnect Social Ventures Private Limited (“Company”, “we”, “our”, “us”)! As you have just clicked our Privacy Policy, please pause, grab a cup of coffee and carefully read this.

This Privacy Policy governs your use of our web pages located at operated by OneConnect Social Ventures Private Limited.

Your agreement with us includes this Privacy Policy and our Terms of Service (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

This agreement sets forth the legally binding privacy policy for your use of the website. By using the service/services in any manner, including, but not limited to, visiting or browsing the site or contributing content, information, or other materials or services to the site, you agree to be bound by this agreement.

Information We Collect

When you use our service, we may collect the following types of information:

a. Conversation Data: Messages, including text and images, between you and the Chatbot. This data may be used for enhancing our chatbot's capabilities if you opt-in to allow us to use your conversation data for training purposes.

b. Device and Usage Information: Technical information about the device you use to access the Chatbot, such as your device type, operating system, IP address, and usage data, including the date and time of your interactions with the Chatbot.

How We Use Your Information

We use the information we collect for the following purposes:

a. To provide, maintain, and improve the Chatbot and its functionality.

b. To monitor and analyze usage and trends to enhance the Chatbot's performance and user experience.

c. To investigate and prevent unauthorized access to the Chatbot, abuse of the service, or other malicious activities.

d. To train and improve the Chatbot's capabilities, only if you have voluntarily opted in to allow us to use your conversation data for training purposes.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, and secure storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following situations:

a. With your consent, such as when you voluntarily opt-in to allow us to use your conversation data for training purposes.

b. With service providers who assist us in operating and maintaining the Chatbot, provided that they are bound by confidentiality obligations.

c. If required by law, such as in response to a subpoena, court order, or other legal process.

d. In connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in control or use of your personal information.

Your Rights and Choices

You have the following rights and choices regarding your personal information:

a. Access and Update: You may request access to and update your personal information by contacting us at

b. Opt-out: You may choose to opt-out of allowing us to use your conversation data for training purposes at any time by contacting us at

c. Deletion: You may request the deletion of your personal information by contacting us at

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the "Last Modified" timeline at the bottom of this Privacy Policy. Your continued use of the Chatbot after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.

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