# Welcome to Furdoption! We really appreciate your willingness to create a world that is more fair for animals. You can explore this section to know more about the intricacies of your relationship with Furdoption. * [Terms of Service](/terms-of-service) * [Privacy Policy](/privacy-policy) * [Cancellation and Refund Policy](/cancellation-and-refund-policy) {% hint style="info" %} For any further queries, please feel free to write to us at {% endhint %} # Terms of Service Welcome to OneConnect Social Ventures Private Limited (“Company”, “we”, “our”, “us”)! As you have just clicked our Terms of Service, please pause, grab a cup of coffee and carefully read this. > These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at operated by OneConnect Social Ventures Private Limited. > > Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here . > > Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them. > > If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service. {% hint style="info" %} This agreement sets forth the legally binding terms and conditions for your use of the website. By using the service/services in any manner, including, but not limited to, visiting or browsing the site or contributing content, information, or other materials or services to the site, you agree to be bound by this agreement. {% endhint %} ### **COMMUNICATIONS** By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at. ### PURCHASES * If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. * You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. * We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy . * We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. * We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. ### SUBSCRIPTIONS * Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a weekly, monthly, or annual basis, depending on the type of subscription plan you select when purchasing a Subscription. * At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or we cancel it. You may cancel your subscription by emailing us on with your registered email address. While we try to resolve all subscription cancellation requests within 24 hours, it can take up to 72 hours. * A valid payment method is required by our third-party payment gateway provider to process the payment for your subscription. You shall provide us with accurate and complete billing information including full name, contact number, email address, and a valid payment method information. By submitting such payment information, you automatically authorize us to charge all Subscription fees incurred through your account to any such payment instruments. * Should automatic billing fail to occur for any reason, we may issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. ### PRICE CHANGES * We, in our sole discretion and at any time, may modify the pricing of the one-time purchases on our platform, or the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. * We will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. * Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount. ### CONTENT Content found on or through this Service are the property of OneConnect Social Ventures Private Limited or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us. ### PROHIBITED USES You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service: * In any way that violates any applicable national or international law or regulation. * For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise. * To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation. * To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity. * In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity. * To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability. Additionally, you agree not to * Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service. * Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service. * Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent. * Use any device, software, or routine that interferes with the proper working of Service. * Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful. * Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service. * Attack Service via a denial-of-service attack or a distributed denial-of-service attack. * Take any action that may damage or falsify Company rating. * Otherwise attempt to interfere with the proper working of Service. ### ANALYTICS We may use third-party Service Providers to monitor and analyze the use of our Service. * **Google Analytics**\ \ Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: We also encourage you to review the Google's policy for safeguarding your data: . * **Firebase**\ \ Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: * **Meta**\ \ Meta Platforms, Inc., doing business as Meta and formerly named Facebook, Inc., and TheFacebook, Inc., is an American multinational technology conglomerate based in Menlo Park, California. The company owns Facebook, Instagram, and WhatsApp, among other products and services.\ \ For more info on what kind of information Meta collects, please visit their privacy policy here: * **Amplitude**\ \ Amplitude Inc. is an American public company that develops digital analytics software.\ \ Their privacy policy is available here: ### NO USE BY MINORS Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service. ### ACCOUNTS * When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service. * You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. * You may not use as a name the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a name any name that is offensive, vulgar or obscene. * We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. ### INTELLECTUAL PROPERTY Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of OneConnect Social Ventures Private Limited and its licensors. Service is protected by copyright, trademark, and other laws of India. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of OneConnect Social Ventures Private Limited. ### LINKS TO OTHER WEBSITES * Our Service may contain links to third party web sites or services that are not owned or controlled by us. * We have no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. * YOU ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES. * WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT. ### LIMITATION OF LIABILITY EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. ### TERMINATION * We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms. * If you wish to terminate your account, you may simply discontinue using Service. * All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. ### GOVERNING LAWS * These Terms shall be governed and construed in accordance with the laws of State of Delhi, India without regard to its conflict of law provisions. * Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service. ### CHANGES TO SERVICE We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users. ### AMENDMENTS TO TERMS * We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically. * Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you. * By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service. ### WAIVER AND SEVERABILITY * No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision. * If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect. ### ACKNOWLEDGEMENT BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. ### CONTACT US Please send your feedback, comments, requests for technical support: By email: . By visiting this page on our website: . # Privacy Policy Welcome to Furdoption’s "Privacy Notice". ### INTRODUCTION OneConnect Social Ventures Private Limited (“us”, “we”, or “our”) operates furdoption.com. Our Privacy Policy governs your visit to furdoption.com, and explains how we collect, safeguard and disclose information that results from your use of our Platform. We use your data to provide and improve Service. By using our Platform, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. Our Terms and Conditions (“Terms”) govern all use of our Platform and together with the Privacy Policy constitutes your agreement with us (“agreement”). ### **WHO WE ARE** * **THE PURPOSE OF THIS PRIVACY NOTICE** \ This Privacy Notice aims to give you information on how Furdoption collects and processes your personal data through your use of the Furdoption website and connected services (the website and connected services are collectively referred to as “Platform” in this Privacy Notice). The Platform is not intended for children and we do not knowingly collect data relating to children. It is important that you read this Privacy Notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
* **CONTROLLERS**
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Notice. If you have any questions about this Privacy Notice, please contact the data privacy manager using the details set out below.
Contact Details: OneConnect Social Ventures Private Limited\ Name of Data Privacy Manager: Aniket Kishore, Product Manager\ Email address: \ Address: OneConnect Social Ventures Pvt. Ltd.\ 308 PLOT NO - 2 SECT - 5 AGGARWAL TOWER MLU PLAZA DWARKA DELHI New Delhi DL 110075 IN\ Contact Number: +91-9599141204
* **CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES**
This version of the Privacy Notice was last updated on 10th November 2020 and previous versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
* **THIRD-PARTY LINKS**
The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platform, we encourage you to read the privacy notice of every website you visit. ### **THE DATA WE COLLECT** Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: * **Identity Data** includes first name, maiden name, last name, username or similar identifier, date of birth, the language you use, and gender. * **Contact Data** includes your email address. * **Transaction Data** includes details about payments to and from you and other details of services you may have purchased from us. * **Technical Data** includes your geo location, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Platform. * **Profile Data** includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. * **Usage Data** includes information about how you use the Platform. * **Marketing and Communications Data** includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share **Aggregated Data** such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is **not** considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice. We do not collect any **Special Categories of Personal Data** about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences. IF YOU FAIL TO PROVIDE PERSONAL DATA Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to offer the services that we aim to. In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.
### **HOW IS YOUR PERSONAL DATA COLLECTED** We use different methods to collect data from and about you including through: * **DIRECT INTERACTIONS**
You may give us your identity and contact information by using our Platform. This includes personal data you provide when you: * create an account or make a payment on the Platform; * subscribe to our publications, newsletters; * request marketing material to be sent to you; * enter a competition, promotion or survey; or * give us some feedback.
* **AUTOMATED TECHNOLOGIES OR INTERACTIONS**
As you interact with our Platform, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
* **THIRD PARTIES OR PUBLICLY AVAILABLE SOURCES**
We may receive personal data about you from various third parties and public sources as set out below: * Technical Data from the following parties: 1. analytics providers such as Google; 2. advertising networks such as Facebook, Taboola, Outbrain, CTN, Google, Adgebra and 3. search information providers such as Google, Yahoo and Bing. * Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe, Razorpay, PayU, Citrus, Billdesk. * Identity and Contact Data from publicly availably sources such as Facebook and Google. ### **HOW WE USE YOUR PERSONAL DATA** We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: * Where we need to perform the services we offer. * Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. * Where we need to comply with a legal or regulatory obligation. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are wherever appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. | PURPOSE / ACTIVITY | TYPE OF DATA | LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | To register you as a new user |
  1. Identity
  2. Contact
|
  • Performance of a contract with you
| |

To process and deliver your order including:

  1. Manage payments, fees and charges
  2. Collect and recover money owed to us
|
  1. Identity
  2. Contact
  3. Transaction
  4. Marketing and Communications
|
  1. Performance of a contract with you
  2. Necessary for our legitimate interests (to recover debts due to us)
| |

To manage our relationship with you which will include:

  1. Notifying you about changes to our terms or Privacy Notice
  2. Asking you to leave a review or take a survey
|
  1. Identity
  2. Contact
  3. Profile
  4. Marketing and Communications
|
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
| | To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
  1. Identity
  2. Contact
  3. Technical
|
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  2. Necessary to comply with a legal obligation
| | To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  6. Technical
|
  • Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
| | To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
  1. Technical
  2. Usage
|
  • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
| USE OF THIRD-PARTY ANALYTICS We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology previously described in the “Cookies and other electronic technologies” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive, and provide certain features to you. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. This information may be used to place interest-based advertisements on the Platform. This may result in you seeing Furdoption’s advertisement when you visit other websites.\ \ Below are the third party analytics services we use : {% tabs %} {% tab title="Amplitude" %} Privacy Police for Amplitude can be accessed at {% endtab %} {% tab title="Facebook Pixel" %} Privacy Policy for Facebook can been accessed at {% endtab %} {% tab title="Quora Pixel" %} Privacy Policy for Quora Pixel can be accessed at {% endtab %} {% endtabs %} ADVERTISING POLICIES We may use third-party advertising technologies that allow for the delivery of relevant content and advertising on our Platform, as well as on other websites you visit. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests. Also, third parties whose products or services are accessible or advertised on our Platform may place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the website as discussed above. We also allow other third parties (e.g., ad networks and ad servers such as Facebook Pixel, AdWords and others) to serve tailored ads to you on our website, other sites, and in other applications, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the website. We may provide our customer information (such as a hashed version of your email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to target or “retarget” you with ads when you visit other websites and mobile applications. (You may opt out of these many of these service providers as described in the next paragraph.) We neither have access to, nor does this Privacy Policy govern the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access our website by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below. If you receive tailored advertising on your computer through a web browser, you can learn more about such tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, by visiting the European Interactive Digital Advertising Alliance Consumer [Ad Choices link](http://www.youronlinechoices.com/uk/your-ad-choices) for EU based advertising or for US based advertising either: (i) the Network Advertising Initiative’s Consumer [Opt-Out link](http://www.networkadvertising.org/choices) or (ii) the Digital Advertising Alliance’s Consumer [Opt-Out link](http://www.aboutads.info/choices/) to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the [Google Ads Settings page](https://adssettings.google.com/authenticated). Please note that to the extent advertising technology is integrated into our website or other websites that you visit, you may still receive advertisements even if you opt-out. In that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. CHANGE OF PURPOSE We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. ### **DISCLOSURES OF YOUR PERSONAL DATA** We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. * Internal Third Parties as set out in the Glossary. * External Third Parties as set out in the Glossary. * Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. ### **INTERNATIONAL TRANSFERS** As your personal data is shared with us, it will involve transferring your data to Google Cloud's Asia Northeast region (Tokyo, Japan). Many of our external third parties are based in India and United States so their processing of your personal data may involve a transfer of data outside the country in which you are based. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the country in which you are based. ### **DATA SECURITY** We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulatory of a breach where we are legally required to do so. ### **DATA RETENTION** We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. # Cancellation and Refund Policy If, for any reason, you need a payment of yours to be refunded back to you, we invite you to review our policy on refunds and returns. ### YOUR PAYMENT CANCELLATION RIGHTS You are entitled to cancel your order within 48 hours without giving any reason for doing so. The deadline for cancelling an order is 48 hours from the time the order is placed or on which a third party you have appointed, places the order on your behalf. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by: * By email: * By phone: +91-9599141204 If your right to cancellation is exercised within 24 hours of the time the order is placed, we will reimburse you no later than 14 days from the day on which we receive your request. We will use the same means of payment as you used while making the payment, and you will not incur any fees for such reimbursement. ### CONTACT US If you have any questions about our Cancellation and Refund Policy, please write to us on \ \
# Delivery and Shipping Policy If you wish to know about our mode of services, we invite you to review our policy on delivery and shipping. ### DIGITAL DELIVERY We do not offer or ship physical products. Once you make the commendable decision to support a dog through our platform, please expect to commence receiving detailed WhatsApp updates about your sponsored doggo within a week. ### NO SHIPPING FEES As our services are entirely digital, you will never be charged shipping or handling fees. If you have any questions about our Delivery and Shipping Policy, please write to us on \ \
# Terms of Service Welcome to OneConnect Social Ventures Private Limited (“Company”, “we”, “our”, “us”)! As you have just clicked our Terms of Service, please pause, grab a cup of coffee and carefully read this. > These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at operated by OneConnect Social Ventures Private Limited. > > Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please [read it here](https://legal.furdoption.com/furdoption-ai/privacy-policy). > > Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them. > > If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service. {% hint style="info" %} This agreement sets forth the legally binding terms and conditions for your use of the website. By using the service/services in any manner, including, but not limited to, visiting or browsing the site or contributing content, information, or other materials or services to the site, you agree to be bound by this agreement. If you disagree with any part of the terms, then you may not access the Service. {% endhint %} ### Disclaimer of Warranties While we have worked diligently to ensure factual accuracy of all our AI models, these are still in beta phase and may occasionally provide incorrect information. Therefore, the Service is to be used as a guidance tool only. Any final medical decisions regarding your pet's health MUST be made by your local vet. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. ### Data Collection and Privacy We are continuously working to improve the capabilities of our models. While we do not use your conversations for training by default, we would greatly appreciate your voluntary participation in allowing us to use your conversation data for this purpose. If you choose to opt-in, please be assured that your data will be anonymized, and your privacy will be protected. For more information, please refer to our Privacy Policy. ### User Conduct While conversing with any of our models, you agree not to send messages that are spam, abusive, explicit, harmful, or otherwise inappropriate. Violation of this rule may result in the termination of your access to our platform. We reserve the right to report any such behavior to appropriate authorities, as necessary. ### Termination All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms. ### Changes By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. ### Governing Law These Terms shall be governed and construed in accordance with the laws of India without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. ### Third-Party Links and Services The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. ### Limitation of Liability In no event shall we, our affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose. ### Indemnification You agree to defend, indemnify, and hold us harmless, our affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, any User Content you submit, third-party sites, any use of the Service's content, services, and products other than as expressly authorized in these Terms. ### Force Majeure We shall not be liable for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, war, civil unrest, industrial disputes, strikes, lockouts, fire, flood, or failure of third-party telecommunications systems. ### Entire Agreement These Terms constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Service. ### Waiver and Severability No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure on our part to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms continue in full force and effect. ### Intellectual Property All intellectual property rights in and to the Chatbot, including but not limited to copyrights, trademarks, and patents, are owned by or licensed to us, except as expressly provided in these Terms. You acknowledge and agree that you have no right, title, or interest in or to the Chatbot or any of its components, except as expressly granted under these Terms. Notwithstanding the foregoing, you retain all intellectual property rights in and to the content of your conversations with the Chatbot, including the messages generated by the Chatbot in response to your input and the messages sent by you to the Chatbot. We will not claim any ownership over your conversation content, and you are free to use, reproduce, and distribute such content as you see fit, subject to applicable laws and regulations. You acknowledge and agree that you bear sole responsibility for the content generated by the Chatbot in response to your messages and any consequences arising from the use of such content. Please note that, in accordance with Section - (Data Collection and Use) and Section - (Data Anonymization and Protection), if you choose to voluntarily provide us with your conversation data for training purposes, we will ensure that your data is anonymized and your privacy is protected. # Privacy Policy Welcome to OneConnect Social Ventures Private Limited (“Company”, “we”, “our”, “us”)! As you have just clicked our Privacy Policy, please pause, grab a cup of coffee and carefully read this. > This Privacy Policy governs your use of our web pages located at operated by OneConnect Social Ventures Private Limited. > > Your agreement with us includes this Privacy Policy and our [Terms of Service](https://legal.furdoption.com/furdoption-ai/terms-of-service) (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them. > > If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service. {% hint style="info" %} This agreement sets forth the legally binding privacy policy for your use of the website. By using the service/services in any manner, including, but not limited to, visiting or browsing the site or contributing content, information, or other materials or services to the site, you agree to be bound by this agreement. {% endhint %} ### Information We Collect When you use our service, we may collect the following types of information: a. Conversation Data: Messages, including text and images, between you and the Chatbot. This data may be used for enhancing our chatbot's capabilities if you opt-in to allow us to use your conversation data for training purposes. b. Device and Usage Information: Technical information about the device you use to access the Chatbot, such as your device type, operating system, IP address, and usage data, including the date and time of your interactions with the Chatbot. ### How We Use Your Information We use the information we collect for the following purposes: a. To provide, maintain, and improve the Chatbot and its functionality. b. To monitor and analyze usage and trends to enhance the Chatbot's performance and user experience. c. To investigate and prevent unauthorized access to the Chatbot, abuse of the service, or other malicious activities. d. To train and improve the Chatbot's capabilities, only if you have voluntarily opted in to allow us to use your conversation data for training purposes. ### How We Protect Your Information We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, and secure storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information. ### Sharing Your Information We do not sell, rent, or share your personal information with third parties, except in the following situations: a. With your consent, such as when you voluntarily opt-in to allow us to use your conversation data for training purposes. b. With service providers who assist us in operating and maintaining the Chatbot, provided that they are bound by confidentiality obligations. c. If required by law, such as in response to a subpoena, court order, or other legal process. d. In connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in control or use of your personal information. ### Your Rights and Choices You have the following rights and choices regarding your personal information: a. Access and Update: You may request access to and update your personal information by contacting us at . b. Opt-out: You may choose to opt-out of allowing us to use your conversation data for training purposes at any time by contacting us at . c. Deletion: You may request the deletion of your personal information by contacting us at . ### Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by updating the "Last Modified" timeline at the bottom of this Privacy Policy. Your continued use of the Chatbot after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy. # Data Deletion Policy This policy sets out the process for data deletion on our platform to ensure we comply with data protection regulations and respect our users' rights to privacy and control over their personal data. * **User Request:** Users may send data deletion requests to our email address (contact\@furdoption) and must clearly state that they wish their data be deleted. * **Identity Verification:** The identity of the requesting user will be verified without compromising their personal data. Only necessary information will be used for this step. * **Request Review:** The deletion request will be reviewed against any legal obligations that may require us to retain certain data. Users will be informed if such conflicts exist. * **Data Search and Identification:** We will search and identify all data related to the user across our database, including backups and logs. * **Data Deletion:** The user's personal data will be deleted from our database. Any data used for analytic purposes will be anonymized or de-identified to preserve user anonymity. * **Completion Notification:** Users will receive notification through email or in-app messaging to confirm their data deletion request has been completed. * **Documentation:** We will document the deletion process for each request as a record for future reference. * **Audit:** We will regularly audit our data deletion processes to ensure compliance with data protection regulations. * **Timing:** Users' personal data should only be used for the deletion process and must be carried out in a timely manner, typically within 30 days from the request.